Refund Policy

Last Updated: October 2024

180-Day Money-Back Guarantee

We stand behind our product and offer a 100% money-back guarantee for 180 days from the date of your purchase. If you are not completely satisfied with GlycoAid for any reason, you can return it for a full refund of your purchase price (minus shipping and handling costs, if applicable).

How to Request a Refund

To initiate a refund, please follow these simple steps:

• Contact our customer support team using the information provided on our Contact Us page.
• Provide your order number, name, and the email address used for the purchase.
• Our support team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
• Return all bottles (empty, partially used, or full) to the provided address. Please clearly write your RMA number on the outside of the package.

Refund Processing

Once we receive your returned package at our facility, please allow 3-5 business days for your refund to be processed. The refund will be credited back to your original method of payment. Depending on your bank or credit card company, it may take an additional 2-10 business days for the funds to post to your account.